The HBK Difference
At HBK IT, we are a talented, hard-working team of individuals who have a true passion for what we do. We take pride in watching our clients succeed while at the same time motivating each other to reach our own milestones, both professionally and personally. Check out our core values that inspire us to wow!
Our HBK philosophy is simple:
We don’t do average. Our client service is not average and we don’t want average people. We deliver excellence and top-notch service every single day. We provide our professionals various opportunities to grow and shape their own careers so they can share their greatness with those around them. We also understand that being great extends far beyond our office walls — and have a strong desire to dive back to our clients and our community. Through various community organizations and associations, HBK IT supports time away from the office to spread our greatness with others.
We have powerful minds. We believe in lifelong learning and enjoy being challenged. We like the fact that we are surrounded by the best and brightest individuals in the business. Our stimulating and supportive environment encourages our professionals to stretch the limits of their comfort zones and reach for new heights. We are continuously challenged and that’s how we like it.
Who says it’s all work and no play? Here at HBK IT, we want to be at the top of our game, both professionally and personally. That’s why we offer a variety of exciting, informal events that allow our team members to have fun and build stronger bonds with one another. From themed monthly lunches, holiday and personal achievement parties, wine tastings, summer BBQs, and the occasional bowling competitions, there are various opportunities to let loose and enjoy each other’s company. Need some extra personal time on Friday’s? We’ve got you covered. Our offices close early during the summer so you can make time for you.
Help Desk – Level 1 Support
If you love to solve technology problems, this is a great position for you. HBK IT manages technology for small business clients with 5 to 100 employees. We act as their outside technology department. We provide both reactive and proactive support as well as professional services in order to allow our clients to focus on their core business.
This position will field both phone and e-mail tickets from clients for various issues including software, hardware, e-mail, mobile device as well as light network administration using Microsoft Office 365, Server 2012 as well as various cloud services.
A strong requirement is the ability to troubleshoot client issues using our best practices, tools as well as standard research. The ability to work with clients over the phone in a clear and patient manner is a requirement. Voice over IP phone technical skills is a plus but not required.
- Minimum of 6 months experience in help desk or equivalent role
- Knowledge of Windows Server 2008/2012/2016, Windows and MS Office Products
- Knowledge of Microsoft Office cloud products helpful
- Technical certifications helpful but not required
- Minimum Associates degree required
We offer a competitive salary and bonus program as well as health, life and 401(k) and a generous vacation package.